NOC Engineer Level 1

Who Are We?

At iSoftBet, our mission is to build quality gaming products that inspire, innovate and entertain – always placing the players, partners and people at the heart of everything we do.

We use our in-depth knowledge, industry expertise and our passion for gaming to deliver premium products and iSoftBet is rapidly growing to become one of the most influential forces in gaming with a very bright future.

Requirements

  • Bachelor degree in Computer Science;
  • Ability to correctly diagnose network issues;
  • Ability to adapt easily in an active team;
  • Ability to solve a wide range of issues;
  • Ability to evaluate, prioritize issues and to solve or delegate them when needed;
  • Excellent communication skills;
  • Excellent English (written and spoken) skills;
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with help desk solutions and monitoring applications

Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Notifies the internet providers when issues appear;
  • Solves issues appearing on technical equipment
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Required to work on 12 hours shifts

What is in it for you?

Our people are the ‘i’ in iSoftBet and always come first. They are the heart and soul of our business, crazy about gaming and passionate about creating the best user experience possible.

Our open-plan offices, are a hive of activity and creativity, and the close-knit nature of our team makes the office a special place.

Due to the current situation with Covid-19 we are working from home with the opportunity to work in the office if you wish too. We are holding regular virtual employee engagement initiatives to keep moral high and our culture alive!

iSoftBet are GDPR compliant. Your personal data is processed according to the applicable privacy law. Your personal data will be processed for recruiting  purposes solely and retained for a period of time proportional with the recruiting purpose, but no more than 12 months. If you have any data protection concerns, please send us an email at dpo@isoftbet.com